NY State of Health – Health Insurance Exchange Still A Disaster

Enrollment issues continue to exist with Empire Blue Cross Blue Shield and Health Republic on the NY State of Health, health insurance exchange. Lack of efficient service leads to a probe into Empire’s operations. Problems include members “still not having ID cards; being given the wrong ID numbers; being assigned primary care physicians they didn’t sign up for; having to send in payments for coverage without having been properly billed or knowing whether they actually have coverage; learning their payments have been lost; discovering that their doctors don’t actually belong to the plan. And spending hours on the phone trying to disentangle it all.”

– Newsday

Click Here to read the update from the NY State of Health, Empire, and Health Republic:

http://www.newsday.com/news/health/2-largest-health-exchange-insurers-face-criticism-1.6946855